Tuesday, July 15, 2008

Not the best email to receive from your phone company

From: Xiptel Support Services
Date: July 15, 2008 2:18:07 AM PDT
To: support@xiptel.com

Monday evening XIPTEL's services were interrupted at approximately 6:40 PM due to a power outage at the Fremont, CA data center. When power was in the process of being restored, a power surge destroyed the primary and secondary firewall systems, which has continued the outage. Technicians and resources have been working through the night in an effort fix the problem. It is anticipated that service will be out completely for 24 to 36 hours, although we hope and are working to have it back sooner. As soon as we have further information we will communicate that to you. We apologize for the disruption and we are working to restore service as quickly as possible.

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